If you ordered PC3 and received PC3 [check the label] it should fit, look closely that there is no dust or muck in the slot and make sure the end clips are open [pointing outwards] and the ram is the correct way round [the slot in the ram lines up with the block on the socket
If you ordered PC3 and received PC3 [check the label] it should fit, look closely that there is no dust or muck in the slot and make sure the end clips are open [pointing outwards] and the ram is the correct way round [the slot in the ram lines up with the block on the socket
Unfortunately the RAM memory is not suitable for my computer,
(doesn't fit well into the slot)
the computer turns on but on the screen I see a kind of grid, and the computer does not respond to any commands.
I will return it to the seller.
So sorry this happened to you. This is why I never trust eBay-type sites... I had a similar experience with a Samsung NVMe drive order (also on a site with third-party seller; Takealot). First, I got a WD for a notebook (it would've fitted my mobo as it's all-size compatitble, but that wasn't the point), returned it and got a Kingston, returned it, and third time lucky. All three were in generic packaging like your RAM module.
That weirdness on your screen... usually bad RAM would've been one of my last guesses, but since that's the only change you made, I would say faulty. I'd be hesitant. The image you posted looks to me like a standard DDR3 Module, so If it's not seating well, that's a warning sign right there because a DDR3 module is a DDR3 module and will always fit unless there's dirt or a factory flaw.
I would really recommend you stick with trusted vendors, and/or as I originally suggested, get a new 2x4GB kit (modules will then be the same and not issues with die compatibility) if you don't mind the extra spend.
I'm glad they're taking it back, though. Hopefully you can find something from a more trusted vendor or, but some miracle of fate, they replace it with something not from a PC chop-shop).
Don't forget to run memtest86 after installing it. I learned the hard way.
So sorry this happened to you. This is why I never trust eBay-type sites... I had a similar experience with a Samsung NVMe drive order (also on a site with third-party seller; Takealot). First, I got a WD for a notebook (it would've fitted my mobo as it's all-size compatitble, but that wasn't the point), returned it and got a Kingston, returned it, and third time lucky. All three were in generic packaging like your RAM module.
That weirdness on your screen... usually bad RAM would've been one of my last guesses, but since that's the only change you made, I would say faulty. I'd be hesitant. The image you posted looks to me like a standard DDR3 Module, so If it's not seating well, that's a warning sign right there because a DDR3 module is a DDR3 module and will always fit unless there's dirt or a factory flaw.
I would really recommend you stick with trusted vendors, and/or as I originally suggested, get a new 2x4GB kit (modules will then be the same and not issues with die compatibility) if you don't mind the extra spend.
I'm glad they're taking it back, though. Hopefully you can find something from a more trusted vendor or, but some miracle of fate, they replace it with something not from a PC chop-shop).
Don't forget to run memtest86 after installing it. I learned the hard way.
Thanks, my experience was not good, also because I feared that the computer would not work anymore or that some other component e.g. motherboard had problems after inserting the defective RAM memory.
At this point I can no longer trust the vendors and therefore I probably will not buy a RAM anymore.
It’s a pity, because for several years I wanted to increase the memory...
I also cleaned the hardware (before trying the RAM memory)
and the best thing (after this experience) is that my Computer Linux
still works fine and maybe better than before!!
Merry Christmas to you and all the members of the group!
I sent the RAM memory back the day after receiving it to the address provided by Ebay, then I contacted OffTek to get a refund. Look at the attached emails because from these you can understand very well the correctness of these retailers (note that the case was opened and closed on the same day and that Ebay is in contradiction with what OffTek wrote)
I sent the RAM memory back the day after receiving it to the address provided by Ebay, then I contacted OffTek to get a refund. Look at the attached emails because from these you can understand very well the correctness of these retailers (note that the case was opened and closed on the same day and that Ebay is in contradiction with what OffTek wrote)
Did you try submitting OffTek's email to eBay? Have you still got the slip from the courier? Send them, too. Only way to win against companies like this is to just spam the living hell outta them. They rely on bureaucracy, chain of command, procedure, and a whole lot of noise to wear you down when you complain. Just hammer them. Start nicely, then get a little holier-than-thou, then get demanding and pushy. Ensure your record all comms with them.
Also, may try to contact OffTek directly, see if they'll help.
If all else fails...
Once you've sent them the proof, call customer care and record the conversation. Do everything in your power to ensure you state the facts and force them to address this and your current case. Don't lose your cool. Focus on getting the agent to say the following:
1. Confirm they received all the documentation.
2. That what you have submitted is fact.
3. That this technically goes against their returns policy.
4a. That there is nothing they will do about it OR
4b. That they will do something by a specific date.
5. Insist on a direct contact line to follow up (phone, email, whatever)
If you do not get what you want, use LinkedIn etc. or ZoomInfo and other B2B databases, to obtain the contact info of someone important (not C-Level, just a Regional/Branch/General Manager type). Plead year case while recording this, Same COA as above.
Now if you do not get what you want then compile the evidence and contact each party informing them that you intend to take action. IDK if there is any legislation that protects consumers your side, but in SA we used to have near-zero, now industries are being held accountable (well, on paper, it's not strongly enforced but most businesses treat customers decently).
That all said, this is why I never buy from online stores with third-party retailers. In general, online shopping takes the power out your hands, especially with the third-parties. Like what happened to me with that NVME drive, everyone will eventually get wrong or used parts with a decent number of purchases, and then be messed around. It's always best to buy from suppliers without a middleman, or most ideally, a physical PC store (the few that exist). Smaller businesses care about you because each customer is an asset. The big guys don't have to care. So that helps narrow it down.
Good luck with this. Hope you can resolve it. As I said, I get it right be just wearing them down how they try to wear me down.
Did you try submitting OffTek's email to eBay? Have you still got the slip from the courier? Send them, too. Only way to win against companies like this is to just spam the living hell outta them. They rely on bureaucracy, chain of command, procedure, and a whole lot of noise to wear you down when you complain. Just hammer them. Start nicely, then get a little holier-than-thou, then get demanding and pushy. Ensure your record all comms with them.
Also, may try to contact OffTek directly, see if they'll help.
If all else fails...
Once you've sent them the proof, call customer care and record the conversation. Do everything in your power to ensure you state the facts and force them to address this and your current case. Don't lose your cool. Focus on getting the agent to say the following:
1. Confirm they received all the documentation.
2. That what you have submitted is fact.
3. That this technically goes against their returns policy.
4a. That there is nothing they will do about it OR
4b. That they will do something by a specific date.
5. Insist on a direct contact line to follow up (phone, email, whatever)
If you do not get what you want, use LinkedIn etc. or ZoomInfo and other B2B databases, to obtain the contact info of someone important (not C-Level, just a Regional/Branch/General Manager type). Plead year case while recording this, Same COA as above.
Now if you do not get what you want then compile the evidence and contact each party informing them that you intend to take action. IDK if there is any legislation that protects consumers your side, but in SA we used to have near-zero, now industries are being held accountable (well, on paper, it's not strongly enforced but most businesses treat customers decently).
That all said, this is why I never buy from online stores with third-party retailers. In general, online shopping takes the power out your hands, especially with the third-parties. Like what happened to me with that NVME drive, everyone will eventually get wrong or used parts with a decent number of purchases, and then be messed around. It's always best to buy from suppliers without a middleman, or most ideally, a physical PC store (the few that exist). Smaller businesses care about you because each customer is an asset. The big guys don't have to care. So that helps narrow it down.
Good luck with this. Hope you can resolve it. As I said, I get it right be just wearing them down how they try to wear me down.
Thank you very much, the only thing I miss is the proof that I returned the item, because Ebay sends you (after the refund has been approved) an email with the link to the label, and it is pre-paid. (go screenshot). So to be pragmatic they can to invent that they have never received the return of the item, or that they received it late.
You do have your shipping ref number so you can prove that you shipped it.
Next I would contact the shipping service and ask them for confirmation of receipt. Whoever received the the shipment had to have signed off on it. That should be useful as proof then. Hopefully this helps.
IIRC, I can't recall ever having any trouble with OffTek. They've always been up-front and very open about things in my dealings with them.
They were the first RAM suppliers I ever dealt with when I started getting into the 'tech' side of computing, some 15/16 years ago. They were in the UK, on Merseyside - the other side of the UK from me, about 90/100 miles as the crow flies, but you can't get more than 70 some-odd miles from the sea no matter where you go in this country. As far as I was concerned, they were 'local'.
Right from the start, they displayed genuine interest in their product along with some quite esoteric knowledge, especially if you were trying to track down modules for truly ancient hardware. In those days, at least SOME of their staff really knew what they were talking about, and went out of their way to be helpful...
Unless things have changed out of all recognition there, they should be "straight" with you if you're "straight" with them.
You do have your shipping ref number so you can prove that you shipped it.
Next I would contact the shipping service and ask them for confirmation of receipt. Whoever received the the shipment had to have signed off on it. That should be useful as proof then. Hopefully this helps.
Thanks, but as you can see from the attachment to my previous post the letter (containing the RAM mamory) is pre-stamped, so I posted it directly in the mailbox.
Surely IF there will be a next time, I will ask the postal office to register the package for traceability, at least so they will not have pretexts to invent for not to refund me.
IIRC, I can't recall ever having any trouble with OffTek. They've always been up-front and very open about things in my dealings with them.
They were the first RAM suppliers I ever dealt with when I started getting into the 'tech' side of computing, some 15/16 years ago. They were in the UK, on Merseyside - the other side of the UK from me, about 90/100 miles as the crow flies, but you can't get more than 70 some-odd miles from the sea no matter where you go in this country. As far as I was concerned, they were 'local'.
Right from the start, they displayed genuine interest in their product along with some quite esoteric knowledge, especially if you were trying to track down modules for truly ancient hardware. In those days, at least SOME of their staff really knew what they were talking about, and went out of their way to be helpful...
Unless things have changed out of all recognition there, they should be "straight" with you if you're "straight" with them.
I don't know who made the decision not to refund, whether from OffTek or Ebay. When I contacted OffTek I had a very positive impression, so probably Ebay is to blame. Honestly, I don't know what to think anymore.
I don't know who made the decision not to refund, whether from OffTek or Ebay. When I contacted OffTek I had a very positive impression, so probably Ebay is to blame. Honestly, I don't know what to think anymore.
Mm. My money would be on eBay.....and I say that without having a bone to pick. I've bought quite a few things off eBay, though nowhere near the quantity of stuff I've bought from Amazon over the last several years; never had any real issues with either of 'em.
However, eBay are constantly updating their terms & conditions. Where Amazon is very much a 'buyer's market', eBay is pretty much the opposite; the legal stuff is mostly there to protect the sellers, rather than the buyers. With eBay also being essentially an auction site, any legal arrangements with regards to refunds are invariably 'private', directly between you and the vendor.
eBay have a set of 'general' terms & conditions which both buyers AND sellers are supposed to agree to adhere to.....not by any box you tick, or owt like that; rather via one of those "By continued use of this site, you consent to & agree to abide by.....(whatever it may be)". Just by staying on the site, you're deemed to have agreed to be bound by those conditions in order to be allowed to do stuff while you're there.
It's becoming more frequently employed these days, since invariably folks tend to click through or past such stuff ASAP!
Did you try submitting OffTek's email to eBay? Have you still got the slip from the courier? Send them, too. Only way to win against companies like this is to just spam the living hell outta them. They rely on bureaucracy, chain of command, procedure, and a whole lot of noise to wear you down when you complain. Just hammer them. Start nicely, then get a little holier-than-thou, then get demanding and pushy. Ensure your record all comms with them.
Also, may try to contact OffTek directly, see if they'll help.
If all else fails...
Once you've sent them the proof, call customer care and record the conversation. Do everything in your power to ensure you state the facts and force them to address this and your current case. Don't lose your cool. Focus on getting the agent to say the following:
1. Confirm they received all the documentation.
2. That what you have submitted is fact.
3. That this technically goes against their returns policy.
4a. That there is nothing they will do about it OR
4b. That they will do something by a specific date.
5. Insist on a direct contact line to follow up (phone, email, whatever)
If you do not get what you want, use LinkedIn etc. or ZoomInfo and other B2B databases, to obtain the contact info of someone important (not C-Level, just a Regional/Branch/General Manager type). Plead year case while recording this, Same COA as above.
Now if you do not get what you want then compile the evidence and contact each party informing them that you intend to take action. IDK if there is any legislation that protects consumers your side, but in SA we used to have near-zero, now industries are being held accountable (well, on paper, it's not strongly enforced but most businesses treat customers decently).
That all said, this is why I never buy from online stores with third-party retailers. In general, online shopping takes the power out your hands, especially with the third-parties. Like what happened to me with that NVME drive, everyone will eventually get wrong or used parts with a decent number of purchases, and then be messed around. It's always best to buy from suppliers without a middleman, or most ideally, a physical PC store (the few that exist). Smaller businesses care about you because each customer is an asset. The big guys don't have to care. So that helps narrow it down.
Good luck with this. Hope you can resolve it. As I said, I get it right be just wearing them down how they try to wear me down.
Mm. My money would be on eBay.....and I say that without having a bone to pick. I've bought quite a few things off eBay, though nowhere near the quantity of stuff I've bought from Amazon over the last several years; never had any real issues with either of 'em.
However, eBay are constantly updating their terms & conditions. Where Amazon is very much a 'buyer's market', eBay is pretty much the opposite; the legal stuff is mostly there to protect the sellers, rather than the buyers. With eBay also being essentially an auction site, any legal arrangements with regards to refunds are invariably 'private', directly between you and the vendor.
eBay have a set of 'general' terms & conditions which both buyers AND sellers are supposed to agree to adhere to.....not by any box you tick, or owt like that; rather via one of those "By continued use of this site, you consent to & agree to abide by.....(whatever it may be)". Just by staying on the site, you're deemed to have agreed to be bound by those conditions in order to be allowed to do stuff while you're there.
It's becoming more frequently employed these days, since invariably folks tend to click through or past such stuff ASAP!
Thanks, but as you can see from the attachment to my previous post the letter (containing the RAM mamory) is pre-stamped, so I posted it directly in the mailbox.
Surely IF there will be a next time, I will ask the postal office to register the package for traceability, at least so they will not have pretexts to invent for not to refund me.
Above the barcode is the Customer Return Ref No. (AFAIK) and then below it the customer reference number. You should be able to call/mail them directly and ask about receipt. I'm with Mike on this, it's likely eBay's mess up. So I'm sure OffTek will assist you, they have a reputation whereas eBay don't care one way or another. Once you have the docs from OffTek, you can deal with eBay. You may be able to persuade them to help you out there.
Everybody I know who regularly sells stuff on eBay would say that you have that completely backwards.
They would be quite vocal about it, as well.
I can only go with what I've been told. I know about a half dozen people who sell on eBay and other sites. So, it's not a large sample size. But, all you need to do is complain loud enough and eBay will issue a refund - especially if they were paid via PayPal. If someone makes a complaint and you've been paid via PayPal, you're pretty much guilty until you can prove yourself innocent. Even keeping meticulous picture evidence isn't always adequate.
Above the barcode is the Customer Return Ref No. (AFAIK) and then below it the customer reference number. You should be able to call/mail them directly and ask about receipt. I'm with Mike on this, it's likely eBay's mess up. So I'm sure OffTek will assist you, they have a reputation whereas eBay don't care one way or another. Once you have the docs from OffTek, you can deal with eBay. You may be able to persuade them to help you out there.
Above the barcode is the Customer Return Ref No. (AFAIK) and then below it the customer reference number. You should be able to call/mail them directly and ask about receipt. I'm with Mike on this, it's likely eBay's mess up. So I'm sure OffTek will assist you, they have a reputation whereas eBay don't care one way or another. Once you have the docs from OffTek, you can deal with eBay. You may be able to persuade them to help you out there.
