Battery not charching, Acer Aspire A515-54G

Albert1209

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I have a problem with my laptop's battery, it's not charging. It all started since my laptop shut down because of low battery. I suppose that is the main reason. Anyway, I will describe what I did to try to solve this problem. This is the information I have about my battery status. enter image description here
Well, the first thing I did to solve this problem was to disconnect the charger from my computer and press the power buttons for 30 sec. Then connect the charger to my computer and turn it on, but it didn't work, as you might imagine. The second thing I did was to disconnect the battery from my laptop and turn it on, only with the charger, but that didn't work either. In that sense, I have tested the voltage of the battery and the charger, and they are working at the same voltage specified on their specifications, they are 14,5v and 19,3v, respectively. I think the battery is still working, but in some way, it is not receiving energy from the charger. Hope you can help me.
 
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