Linux mint 21.2 xfce freezes constantly

[quevon24]

I recently installed Linux mint 21.2 xfce version on a laptop, but i have been having problems with it, it works fine for a few minutes but then it freezes completely and never responds so i have to turn it off with power button, this sometimes happens when i open start menu, or if i'm using the web browser or running a docker image. I have not been able to make it work properly, it always freezes, anyone can help me?

Here's my system info:

System:
Kernel: 5.15.0-88-generic x86_64 bits: 64 compiler: gcc v: 11.4.0
Desktop: Xfce 4.18.1 tk: Gtk 3.24.33 info: xfce4-panel wm: xfwm 4.18.0
vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.2 Victoria
base: Ubuntu 22.04 jammy
Machine:
Type: Laptop System: HP product: HP Pavilion Power Laptop 15-cb0xx
v: Type1ProductConfigId serial: <superuser required> Chassis: type: 10
serial: <superuser required>
Mobo: HP model: 836B v: 46.24 serial: <superuser required> UEFI: Insyde
v: F.42 date: 08/16/2021
Battery:
ID-1: BAT0 charge: 50.9 Wh (100.0%) condition: 50.9/50.9 Wh (100.0%)
volts: 13.1 min: 11.6 model: HP Primary type: Li-ion serial: N/A
status: Full
CPU:
Info: quad core model: Intel Core i5-7300HQ bits: 64 type: MCP
smt: <unsupported> arch: Kaby Lake rev: 9 cache: L1: 256 KiB L2: 1024 KiB
L3: 6 MiB
Speed (MHz): avg: 1345 high: 1400 min/max: 800/3500 cores: 1: 1300
2: 1327 3: 1400 4: 1356 bogomips: 19999
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel HD Graphics 630 vendor: Hewlett-Packard driver: i915
v: kernel ports: active: eDP-1 empty: DP-1,HDMI-A-1 bus-ID: 00:02.0
chip-ID: 8086:591b class-ID: 0300
Device-2: NVIDIA GP107M [GeForce GTX 1050 Mobile] vendor: Hewlett-Packard
driver: nouveau v: kernel pcie: speed: 2.5 GT/s lanes: 8 ports:
active: none empty: HDMI-A-2 bus-ID: 01:00.0 chip-ID: 10de:1c8d
class-ID: 0300
Device-3: Quanta HP Wide Vision HD Camera type: USB driver: uvcvideo
bus-ID: 1-4:2 chip-ID: 0408:51e9 class-ID: 0e02
Display: x11 server: X.Org v: 1.21.1.4 compositor: xfwm v: 4.18.0 driver:
X: loaded: modesetting unloaded: fbdev,vesa gpu: i915 display-ID: :0.0
screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2")
s-diag: 582mm (22.9")
Monitor-1: eDP-1 model: Chi Mei Innolux res: 1920x1080 hz: 60 dpi: 142
size: 344x193mm (13.5x7.6") diag: 394mm (15.5") modes: 1920x1080
OpenGL: renderer: Mesa Intel HD Graphics 630 (KBL GT2)
v: 4.6 Mesa 23.0.4-0ubuntu1~22.04.1 direct render: Yes
Audio:
Device-1: Intel CM238 HD Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a171
class-ID: 0403
Device-2: NVIDIA GP107GL High Definition Audio driver: snd_hda_intel
v: kernel pcie: speed: 2.5 GT/s lanes: 8 bus-ID: 01:00.1 chip-ID: 10de:0fb9
class-ID: 0403
Sound Server-1: ALSA v: k5.15.0-88-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
Device-1: Intel Wireless 7265 driver: iwlwifi v: kernel pcie:
speed: 2.5 GT/s lanes: 1 bus-ID: 04:00.0 chip-ID: 8086:095a class-ID: 0280
IF: wlo1 state: up mac: <filter>
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Hewlett-Packard driver: r8169 v: kernel pcie: speed: 2.5 GT/s
lanes: 1 port: 3000 bus-ID: 05:00.0 chip-ID: 10ec:8168 class-ID: 0200
IF: eno1 state: down mac: <filter>
IF-ID-1: docker0 state: down mac: <filter>
Bluetooth:
Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8
bus-ID: 1-7:3 chip-ID: 8087:0a2a class-ID: e001
Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
bt-v: 2.1 lmp-v: 4.2 sub-v: 1100 hci-v: 4.2 rev: 1100
Drives:
Local Storage: total: 1.13 TiB used: 53.6 GiB (4.6%)
ID-1: /dev/sda vendor: Western Digital model: WDS240G2G0B-00EPW0
size: 223.58 GiB speed: 6.0 Gb/s type: SSD serial: <filter> rev: 0000
scheme: GPT
ID-2: /dev/sdb vendor: HGST (Hitachi) model: HTS721010A9E630
size: 931.51 GiB speed: 6.0 Gb/s type: HDD rpm: 7200 serial: <filter>
rev: A3T0 scheme: GPT
Partition:
ID-1: / size: 218.52 GiB used: 53.6 GiB (24.5%) fs: ext4 dev: /dev/sda2
ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat
dev: /dev/sda1
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2
file: /swapfile
Sensors:
System Temperatures: cpu: 70.0 C pch: 43.0 C mobo: N/A gpu: nouveau
temp: 48.0 C
Fan Speeds (RPM): N/A
Repos:
Packages: 2337 apt: 2324 flatpak: 13
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list
1: deb [arch=amd64] https://download.docker.com/linux/ubuntu victoria stable
Active apt repos in: /etc/apt/sources.list.d/docker.list
1: deb [arch=amd64 signed-by=/usr/share/keyrings/docker.gpg] https://download.docker.com/linux/ubuntu jammy stable
Active apt repos in: /etc/apt/sources.list.d/jetbrains-ppa.list
1: deb [signed-by=/usr/share/keyrings/jetbrains-ppa-archive-keyring.gpg] http://jetbrains-ppa.s3-website.eu-central-1.amazonaws.com any main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com victoria main upstream import backport
2: deb http://archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
3: deb http://archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
4: deb http://archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
Processes: 230 Uptime: 1m wakeups: 1 Memory: 15.5 GiB used: 1.13 GiB (7.3%)
Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12
Shell: Bash v: 5.1.16 running-in: xfce4-terminal inxi: 3.3.13

 

[wizardfromoz]

G'day @quevon24 and welcome to linux.org

Only thing I can think of at the moment is have you tried removing the Jetbrains PPA and trying it without?

Cheers

Chris Turner
wizardfromoz

 

[osprey]

Useful things to do and look at:

Update the system to the latest.

Look at the logs:

journalctl -b -x -p 3
grep -i error /var/log/syslog
grep -i error /var/log/kern.log
grep -i error /var/log/messages
grep -i error /var/log/daemon
grep EE /var/log/Xorg.0.log
grep EE ~/.local/share/xorg/Xorg.0.log
grep -i error /var/log/user.log

Bear in mind that some of the above logs may not be running or available, and that some may be repeating information because the kernel speaks to them equally.

Check temperatures:

sensors

Check graphics cursorily:

glxgears

Revert to an earlier known-to-work kernel and check if freezes occur. If not, what are the differences?

Boot to text mode, work on the machine for a time longer than you expect the freeze to occur, and see if it freezes. If not, then the graphics system is implicated.

Check hard disk health:

smartctl -H /dev/sd#

Where # is the letter denoting the hard disk, e.g. a or b etc.

Check RAM:

memtest86+

It can be installed and run from the grub menu.

There are other things to do if nothing is thrown up by the above.