My computer freezes randomly.

[computer_guyi]

I have an EVOO-EVC156-1 laptop. Every time I boot on arch, the system just freezes at random times and ignores all input, which consequently leads to me having to perform a force shutdown. If when the freeze occurs audio is playing, the second or so of the audio, before freeze, keeps repeating itself indefinitely, in a loop.

* Kernel: 5.15.12.
* Processor: Intel(R) Core(TM) i7-6660U.
* Graphics: Intel(R) Iris(R) Graphics 540.

 

[arch151]

does this happen usually when firefox is open? also make sure you have ssh open for local ports so you can easily shutdown without forcing it

 

[computer_guyi]

It doesn't have a pattern from which a cause can infered from my perspective. I tried connecting from another computer through ssh to my laptop but every time the latter freezes the connection halts, it doesnt respond to any input.

 

[computer_guyi]

It doesn't have a pattern from which a cause can infered from my perspective. I tried connecting from another computer through ssh to my laptop but every time the latter freezes the connection halts, it doesnt respond to any input.

I am a novice to linux btw

 

[arch151]

hey iv been using Desktop Linux for 8 years now and I still dont know even half of what it has to offer. i had this issue once in bspwm with firefox. i rebuilt my profile again and fixed it. but i am not sure its the same issue. as for ssh you would need to enable it. ill send instructions.

OpenSSH - ArchWiki

wiki.archlinux.org

sudo systemctl enable sshd
sudo systemctl start sshd

if you know your pcs ip you can login with your_username@host_ip_address on a phone app or other machine that has access to ssh.

I do as example if i were to ssh locally to my machine i would do
[email protected]

but for the freezing i think its best for others to help but this is a work around for not having to force shutdown your pc. once you ssh in just do sudo shutdown.

 

[arch151]

JuiceSSH - SSH Client - Apps on Google Play

The #1 SSH client for Android.

play.google.com

if you use android this app is the way to go.

 

[Alexzee]

Is this your laptop?

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icecat.biz

 

[computer_guyi]

Is this your laptop?

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yes

 

[Alexzee]

IF your laptop's all locked up and froze try holding down CTRL + ALT + F1 or F2 to get a terminal.
If you get a terminal you can shut down w/o performing a hard shut down by running this:

sudo shutdown - h now

Put in your password and hit Enter.

 

[computer_guyi]

hey iv been using Desktop Linux for 8 years now and I still dont know even half of what it has to offer. i had this issue once in bspwm with firefox. i rebuilt my profile again and fixed it. but i am not sure its the same issue. as for ssh you would need to enable it. ill send instructions.

OpenSSH - ArchWiki

wiki.archlinux.org

sudo systemctl enable sshd
sudo systemctl start sshd

if you know your pcs ip you can login with your_username@host_ip_address on a phone app or other machine that has access to ssh.

I do as example if i were to ssh locally to my machine i would do
[email protected]

but for the freezing i think its best for others to help but this is a work around for not having to force shutdown your pc. once you ssh in just do sudo shutdown.

Ok i am very grateful for spending your time in giving me solutions

 

[arch151]

IF your laptop's all locked up and froze try holding down CTRL + ALT + F1 or F2 to get a terminal.
If you get a terminal you can shut down w/o performing a hard shut down by running this:

sudo shutdown - h now

Put in your password and hit Enter.

when this happened to me it would not let me get into any tty sessions lol

 

[computer_guyi]

IF your laptop's all locked up and froze try holding down CTRL + ALT + F1 or F2 to get a terminal.
If you get a terminal you can shut down w/o performing a hard shut down by running this:

sudo shutdown - h now

Put in your password and hit Enter.

It doesnt let me go to a tty when it freezes

 

[Alexzee]

It doesnt let me go to a tty when it freezes

That's a real bummer.

Have you tried putting other Linux distro's on that laptop and still get the same result?

 

[computer_guyi]

That's a real bummer.

Have you tried putting other Linux distro's on that laptop and still get the same result?

Yes, with every linux distro the same situation applies, sadly.

 

[Alexzee]

Yes, with every linux distro the same situation applies, sadly.

In that case it could be the GPU or a kernel issue.

Sometimes a pc can be so new that the kernel it's using doesn't have support for that particular hardware.

Have a look at the dmesg log that might provide a clue in the output.

Does the freezing happen when running Firefox or You Tube videos?

 

[Alexzee]

Our member @brickwizard is very good with this sort of thing.

Let's see what he says.
I listed the link to your machine so he can read the spec's.

 

[computer_guyi]

In that case it could be the GPU or a kernel issue.

Sometimes a pc can be so new that the kernel it's using doesn't have support for that particular hardware.

Have a look at the dmesg log that might provide a clue in the output.

Does the freezing happen when running Firefox or You Tube videos?

It happens at any time, even if i am alone in the terminal.

 

[computer_guyi]

Our member @brickwizard is very good with this sort of thing.

Let's see what he says.
I listed the link to your machine so he can read the spec's.

Ok thank you very much, this is really frustating as you may imagine

 

[Alexzee]

Ok thank you very much, this is really frustating as you may imagine

Your welcome-

It could also be an acpi issue but let's wait for @brickwizard .

 

[computer_guyi]

Your welcome-

It could also be an acpi issue but let's wait for @brickwizard .

Actually, the journalctl log displays some acpi erros, if that is of any utility:

Jan 03 10:43:56 arch-box kernel: ACPI Error: No handler for Region [CMS1] (00000000ea25dbef) [SystemCMOS] (20210730/evregion-130)

Jan 03 10:43:56 arch-box kernel: ACPI Error: Region SystemCMOS (ID=5) has no handler (20210730/exfldio-261)

Jan 03 10:43:56 arch-box kernel: ACPI Error: Aborting method \_SB.IETM.GDDV due to previous error (AE_NOT_EXIST) (20210730/psparse-529)