My laptop keyboard is working fine with windows but it is not working with Ubuntu 20.04 or 22.04

kumarprabhakar2121 · Jun 24, 2022

I have ASUS Vivobook S14 ( S3402ZA-KM501WS) OLED (2022) Intel EVO Core i5 12th Gen - (16 GB/512 GB SSD)

It came with windows 11 and the keyboard was working fine.

However, when I installed Ubuntu 22.04, the keyboard stopped working.
I even tried the ubuntu 20.04 but still no luck. (external keyboard is working.)

The laptop keyboard still not working.
Is there a way I can use my laptop keyboard?

Laptop Link: https://www.flipkart.com/asus-vivob...OMGCG2GXGJGEYUW&lid=LSTCOMGCG2GXGJGEYUWI64YYF

Brickwizard · Jun 24, 2022

Asus keyboard problems are common and varied
first thing to try is save all work, disconnect ext keyboard, press and hold the power button in for 60 seconds to force a bios re-boot

vikram25897 · Jul 3, 2022

I have the almost same model, just i7 instead of i5. I have the same problem, after installation, keyboard doesn't work even in grub. But After doing a bios re-boot, keyboard works atleast in the grub. After that, only Fn+(F4, F5, F6) work. I have seen many threads like this for many distros like Manjaro, etc, and I have tried atleast 5-7 different distros, like Ubuntu, Manjaro, Deepin, Mate, etc, and solutions suggested for them related to i8042, asus_wmi_hotkeys, etc, but none of them work.

maldela · Jul 5, 2022

Same problem with the 15 inch model. Some hotkeys work fine, but most of the keyboard doesn't do anything. It works fine in the bootloader menu, though.

SlowCoder · Jul 5, 2022

Anecdotal: I have a HP 15-dw0046nr laptop, from around 2020. My Fn-F2 (brightness down) and Fn-F3 (brightness up) keys do not function in Linux. See this thread to see various options that did not work for me, but could work for you. Another option that I haven't attempted yet is to update my BIOS.

maldela · Jul 5, 2022

SlowCoder said:
Anecdotal: I have a HP 15-dw0046nr laptop, from around 2020. My Fn-F2 (brightness down) and Fn-F3 (brightness up) keys do not function in Linux. See this thread to see various options that did not work for me, but could work for you. Another option that I haven't attempted yet is to update my BIOS.

I tried all the boot options. None worked. Bios is already the newest/only version Asus provides.

Deleted member 108694 · Jul 5, 2022

Just wondering if you had any other USB devices plugged in while installing Ubuntu

vikram25897 · Jul 6, 2022

Lord Boltar said:
Just wondering if you had any other USB devices plugged in while installing Ubuntu

I need to have my external keyboard plugged in while installation as internal keyboard doesn't work during installation.

Deleted member 108694 · Jul 6, 2022

vikram25897 said:
I need to have my external keyboard plugged in while installation as internal keyboard doesn't work during installation.

What is the output of

Code:

xinput -list

and are you dual booting with Windows? If you are dual booting make sure Fast Boot is disabled in the BIOS
also just curious does the Onscreen Keyboard work?

Vrai · Jul 6, 2022

Lord Boltar said:
Just wondering if you had any other USB devices plugged in while installing Ubuntu

Excellent question! I wouldn't have thought of that!

Vrai · Jul 6, 2022

This may not be helpful or even apply in this situation - but - I had problems installing Linux on an old Mac Book, Ubuntu & Mint wouldn't even get off the ground. But I did manage to get Linux Lite installed.

The only issue was the keyboard. Some keys worked - sort of - some did not work - while other keys would result in a totally different character than the one represented on the key!

After some putzing around I discovered that if I used an alternative keyboard layout from the drop down menu the keyboard worked mostly normally. I can't recall which it was. It is the keyboard layout menu during installation.

Deleted member 108694 · Jul 6, 2022

There is a keyboard test here - https://hwtests.com/keyboard-test-for-linux

jakobgronhaug · Aug 6, 2022

I'm experiencing the same issue, have not been able to install a distro yet as the internal keyboard does ont work and I haven't been able to test with an external one yet. Will install using external keyboard and report back with 'xinput -list' results

jakobgronhaug · Aug 6, 2022

I'm trying to install Fedora rather than Ubuntu, since Fedora uses Wayland I ran "libinput list-devices". I'm specifically using Fedora 36 (live from USB), which I believe is kernel 5.17.
Here's the output in a pastebin: https://pastebin.com/raw/YEYdNnFw
And here it is directly:

Code:

Device:           Video Bus
Kernel:           /dev/input/event5
Group:            1
Seat:             seat0, default
Capabilities:     keyboard
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Accel profiles:   n/a
Rotation:         n/a

Device:           Power Button
Kernel:           /dev/input/event0
Group:            2
Seat:             seat0, default
Capabilities:     keyboard
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Accel profiles:   n/a
Rotation:         n/a

Device:           Lid Switch
Kernel:           /dev/input/event1
Group:            3
Seat:             seat0, default
Capabilities:     switch
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Accel profiles:   n/a
Rotation:         n/a

Device:           USB2.0 HD UVC WebCam: USB2.0 HD
Kernel:           /dev/input/event4
Group:            4
Seat:             seat0, default
Capabilities:     keyboard
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Accel profiles:   n/a
Rotation:         n/a

Device:           ASUE120B:00 04F3:31C0 Mouse
Kernel:           /dev/input/event2
Group:            5
Seat:             seat0, default
Capabilities:     pointer
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      disabled
Nat.scrolling:    disabled
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   *button
Click methods:    none
Disable-w-typing: n/a
Accel profiles:   flat *adaptive
Rotation:         n/a

Device:           ASUE120B:00 04F3:31C0 Touchpad
Kernel:           /dev/input/event3
Group:            5
Seat:             seat0, default
Size:             125x72mm
Capabilities:     pointer gesture
Tap-to-click:     disabled
Tap-and-drag:     enabled
Tap drag lock:    disabled
Left-handed:      disabled
Nat.scrolling:    disabled
Middle emulation: disabled
Calibration:      n/a
Scroll methods:   *two-finger edge
Click methods:    *button-areas clickfinger
Disable-w-typing: enabled
Accel profiles:   flat *adaptive
Rotation:         n/a

Device:           Asus WMI hotkeys
Kernel:           /dev/input/event7
Group:            6
Seat:             seat0, default
Capabilities:     keyboard
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Accel profiles:   n/a
Rotation:         n/a

maldela · Aug 7, 2022

I managed to get the keyboard recognized by libinput by booting with the kernel parameter `i8042.dumbkbd=1`. It still doesn't work but the root issue seems to be with i8042.

jakobgronhaug · Aug 7, 2022

Nice, that works for me too, it shows up in libinput but does not actually work. ~~Does this mean there's an issue with i8042 that needs to be resolved for this keyboard to be recognized and work, or that a new driver needs to be written for this specific keyboard?~~

You mentioned some hotkeys working, which ones?

Edit:
On second thought that doesn't make sense, since the keyboard works in GRUB there has to be some issue that keeps Linux from recognizing it somehow

Deleted member 108694 · Aug 8, 2022

maldela said:
I managed to get the keyboard recognized by libinput by booting with the kernel parameter `i8042.dumbkbd=1`. It still doesn't work but the root issue seems to be with i8042.

Might want to have a look here - https://lkml.org/lkml/2022/7/30/25

jakobgronhaug · Nov 17, 2022

A fix for this has now been submitted and appears to be on track for kernel 6.1

LKML: Tamim Khan: [PATCH] ACPI: Skip IRQ override on Asus Vivobook K3402ZA/K3502ZA

AmirDSH · Sep 26, 2023

I have the exact same problem but with lenovo legion y540-15irh-pg0

jakobgronhaug said:
A fix for this has now been submitted and appears to be on track for kernel 6.1

LKML: Tamim Khan: [PATCH] ACPI: Skip IRQ override on Asus Vivobook K3402ZA/K3502ZA

Condobloke · Sep 27, 2023

@jakobgronhaug is your issue solved as a result of the fix at https://lkml.org/lkml/2022/8/28/372 ?

My laptop keyboard is working fine with windows but it is not working with Ubuntu 20.04 or 22.04

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