No audio on Asus UX5304VA across multiple distros and audio devices

[palach]

Hey everyone,
I'm pretty new to linux but I have some experience, and I've been trying to make this work for the past 3 days. I am on a dual boot setup with MX linux and win11 right now. The problem is, my computer refuses to make any sound come out of it when running Linux (win11 still works). Built-in speakers, speakers through USB and USB-c and bluetooth speakers all do not work. The audio slider moves when sound should be there, but nothing comes out.

I have messed around with pulseaudio and alsa trying to find if anything is muted, but everything is as it should be. I have also tried switching distros (MX linux, Mint debian edition, Manjaro), all of them had the same issue. Changing to a older or newer kernel has no effect.
Other fixes that I've tried and didn't work:

• https://github.com/badgers-ua/asus_zenbook_ux5304va_sound
• https://www.linux.org/threads/solved-asus-zenbook-15-ux534f-realtek-hd-audio-problem.27384/
• Updating BIOS
• Running from a live USB

Some more info about my setup:

Output of neofetch:

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@   palach@MXkanon 
@@@@@@@@@@@@%*+--:------=+*%@@@@@@@@@@@@   -------------- 
@@@@@@@@@#=. .-+#%@@@@@%#*+--=#@@@@@@@@@   OS: MX x86_64 
@@@@@@@+. .=%@@@@@@@@@@@@@@@@*-:+@@@@@@@   Host: Zenbook S 13 UX5304VA_UX5304VA 1.0 
@@@@@*.  *@@@@@@@@@@@@@@@@@@@@@%-.*@@@@@   Kernel: 6.9.12-2-liquorix-amd64 
@@@@-  -@@@@@@@@@@@@@@@@@@@@@@@#:  -@@@@   Uptime: 1 hour, 42 mins 
@@@:  -@@@@@@@=.*@@@@@@@@@@@@%-   = :@@@   Packages: 2513 (dpkg) 
@@=  .@@@@@@@@%- :%@@@@@@@@@+   -%@# =@@   Shell: bash 5.2.15 
@%   +@@@@@@@@@@#. =@@@@@@*.  .*@@@@. %@   Resolution: 2880x1800 
@+   *@@@@@@*..*@@+  *@@%-   =@@@@@@- +@   DE: Plasma 5.27.5 
@=   *@@@@%-    -%@@- :=   -%@@@@@@@: +@   WM: KWin 
@+   :@@@=        +@@=   .#@@@@@@@@%  *@   Theme: Breeze [GTK2/3] 
@%    +*.          .:     *@@#: +@@:  @@   Icons: Papirus-Dark [GTK2/3] 
@@+                   :%@- :-    ::  +@@   Terminal: yakuake 
@@@-                  .=@@=         -@@@   CPU: 13th Gen Intel i5-1335U (12) @ 2.501GHz 
@@+.                     .           +@@   GPU: Intel Raptor Lake-P [Iris Xe Graphics] 
%=..:.................::...........:..-%   Memory: 5957MiB / 15612MiB 
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Output of lspci -v  | grep -i audio:

0000:00:1f.3 Multimedia audio controller: Intel Corporation Device 51ca (rev 01)
       Kernel driver in use: sof-audio-pci-intel-tgl

Output of aplay -l:

**** List of PLAYBACK Hardware Devices ****
card 0: sofhdadsp [sof-hda-dsp], device 0: HDA Analog (*) []
 Subdevices: 0/1
 Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 3: HDMI1 (*) []
 Subdevices: 1/1
 Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 4: HDMI2 (*) []
 Subdevices: 1/1
 Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 5: HDMI3 (*) []
 Subdevices: 1/1
 Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 31: HDA Analog Deep Buffer (*) []
 Subdevices: 1/1
 Subdevice #0: subdevice #0

There are reports of this issue being consistent across this range of laptops from ASUS. Some people say that a kernel upgrade fixed the issue for them, but it didn't for me.

Thank you for any help, I am getting kind of desperate now.

 

[Condobloke]

G'day palach, Welcome to Linux.org

open Terminal

ctrl+alt+T

or....click on menu, and type in terminal

When terminal is open, type or copy and paste in :

Code:
alsamixer

When alsamixer is opened, then you can:

press F1 key for help to see all the options you can use,

press Esc key to return to volume bars,

press F5 to see all volume bars,

raise the volumes by using the up arrow key, and move from bar to bar with the left and right arrow keys.

press Esc to quit alsamixer when you're finished.

Just to clear....if there is a MM showing down the bottom of any of the sliders, that means that particular one is muted.
Use the arrows to move across to that slider and then tap the M key.....that will unmute it.......the up arrow will increase the volume
Take your time working through this
Worth a read

https://www.linux.org/threads/muted-sound-after-linux-boot.50506/post-234234

 

[palach]

G'day palach, Welcome to Linux.org

open Terminal

ctrl+alt+T

or....click on menu, and type in terminal

When terminal is open, type or copy and paste in :

Code:
alsamixer

When alsamixer is opened, then you can:

press F1 key for help to see all the options you can use,

press Esc key to return to volume bars,

press F5 to see all volume bars,

raise the volumes by using the up arrow key, and move from bar to bar with the left and right arrow keys.

press Esc to quit alsamixer when you're finished.

Just to clear....if there is a MM showing down the bottom of any of the sliders, that means that particular one is muted.
Use the arrows to move across to that slider and then tap the M key.....that will unmute it.......the up arrow will increase the volume
Take your time working through this
Worth a read

https://www.linux.org/threads/muted-sound-after-linux-boot.50506/post-234234

Thanks for your reply Condor,

I had already tried to fix this issue through alsamixer. All of the bars are unmuted and at 100%, but audio still doesn't work. That thread also wasn't of much help, I think this issue is likely to be hardware specific and not a software problem. There are several other posts across the internet that report this exact laptop model having similar issues.