POPOS sound driver

jesica

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Good day

I have bought a Packard bell laptop for my son, it had windows on and was keep freezing , it went on the the death of the blue screen and I was not able to reset from it

SO i tried a couple of different OS, but all of them is giving me the same issue.

I am running POPOS at the moment

The wifi is not working, but it is a easy fix with a wifi dongle, I wish can fix it more permanent

The big issue is that the sound is none existing. I tried various things, I even used speakers. If someone can please be so kind to give me advice on how to fix it, I will appreciate it very much
 


OK, we need to know which WI-FI chip you have, go to the software manager and install inxi, then open a terminal and type inxi -A and enter , then copy and paste back the result
 
Last edited:
I'll add that it's frequently trivial to put a new wifi adapter in a laptop. They're mostly standardized. They're usually inexpensive. So, you (possibly) don't need to just settle for a USB wireless dongle but can find one that works with Linux.

I am not suggesting anything specific but here's an Amazon link that seems to have what I'd look for if I were in your shoes AND couldn't get the existing adapter running.


This, of course, assumes we can't get the adapter you have working. There's a pretty good chance that we can if you follow @Brickwizard's advice.
 
as requested
 

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Good day Brickwizard,
I do not think this is my issue, the sound drivers is installed.
i was wondering if a different OS will solve the issue, but I have tried a few already
Ubuntu, PeppermintOS, Ubuntu Mate, Linux Mint.
if you can please be so kind to advice what you reckon I must do
 
@jesica
can you run a live Linux Mint , on the machine?
if yes then boot the live pen-drive, connect to Internet [wire to the router best or set the Wi-Fi to your home network] open a terminal and run inxi -Fnxxz and copy and paste the results back on here [if you use a different distribution you may need to install inxi from the software manager]. Then I can see what components it has.
 
S
....
I do not think this is my issue, the sound drivers is installed.
....
if you can please be so kind to advice what you reckon I must do
Since the driver is sof-audio-pci-intel-apl, then the system will need the intel SOF firmware installed as well. That firmware is in the package called: firmware-sof-signed, in most debian based distros, but probably check in popOS and install the popOS version if it's not already installed. If you try other distros, the same SOF firmware will need to be installed.
 
@jesica
can you run a live Linux Mint , on the machine?
if yes then boot the live pen-drive, connect to Internet [wire to the router best or set the Wi-Fi to your home network] open a terminal and run inxi -Fnxxz and copy and paste the results back on here [if you use a different distribution you may need to install inxi from the software manager]. Then I can see what components it has.
Thanks very much
I will do that
 
S

Since the driver is sof-audio-pci-intel-apl, then the system will need the intel SOF firmware installed as well. That firmware is in the package called: firmware-sof-signed, in most debian based distros, but probably check in popOS and install the popOS version if it's not already installed. If you try other distros, the same SOF firmware will need to be installed.
Thanks, I might as well give it a go also
 
nxi -Fnxxz
System:
Kernel:
5.15.0-56-generic x86_64 bits: 64 compiler: gcc v: 11.3.0
Desktop: Xfce 4.16.0 tk: Gtk 3.24.23 wm: xfwm dm: LightDM
Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy
Machine:
Type:
Laptop System: Universal Exports product: MCLAREN-C1 v: N/A
serial: <superuser required>
Mobo: Universal Exports model: MCLAREN-C1 serial: <superuser required>
UEFI: American Megatrends v: GN10LV303 date: 08/15/2022
Battery:
ID-1:
BAT0 charge: 19.5 Wh (64.1%) condition: 30.4/30.4 Wh (100.0%)
volts: 7.8 min: 7.6 model: Intel SR 1 SR Real Battery serial: <filter>
status: Discharging
CPU:
Info:
dual core model: Intel Celeron N4020 bits: 64 type: MCP
arch: Goldmont Plus rev: 8 cache: L1: 112 KiB L2: 4 MiB
Speed (MHz): avg: 1094 min/max: 800/2800 cores: 1: 1094 2: 1094
bogomips: 4377
Flags: ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1:
Intel GeminiLake [UHD Graphics 600] driver: i915 v: kernel ports:
active:
eDP-1 empty: DP-1,HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:3185
Device-2: icSpring camera type: USB driver: uvcvideo bus-ID: 1-5:4
chip-ID: 32e6:9005
Display: x11 server: X.Org v: 1.21.1.3 compositor: xfwm v: 4.16.1 driver:
X:
loaded: modesetting unloaded: fbdev,vesa gpu: i915 display-ID: :0.0
screens: 1
Screen-1: 0 s-res: 1366x768 s-dpi: 96
Monitor-1: eDP-1 res: 1366x768 dpi: 136 diag: 294mm (11.6")
OpenGL: renderer: Mesa Intel UHD Graphics 600 (GLK 2) v: 4.6 Mesa 22.0.5
direct render: Yes
Audio:
Device-1:
Intel Celeron/Pentium Silver Processor High Definition Audio
driver: sof-audio-pci-intel-apl bus-ID: 00:0e.0 chip-ID: 8086:3198
Sound Server-1: ALSA v: k5.15.0-56-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
Device-1:
TP-Link TL-WN823N v2/v3 [Realtek RTL8192EU] type: USB
driver: rtl8xxxu bus-ID: 1-2:2 chip-ID: 2357:0109
IF: wlx54af97fecd67 state: up mac: <filter>
Bluetooth:
Device-1:
Realtek 802.11n WLAN Adapter type: USB driver: btusb v: 0.8
bus-ID: 1-6:5 chip-ID: 0bda:d723
Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
bt-v: 2.1 lmp-v: 4.2 sub-v: 96f1
Drives:
Local Storage:
total: 72.82 GiB used: 536 KiB (0.0%)
ID-1: /dev/mmcblk0 model: SCA64G size: 58.23 GiB serial: <filter>
ID-2: /dev/sda type: USB vendor: SanDisk model: Cruzer Blade
size: 14.59 GiB serial: <filter>
Partition:
ID-1:
/ size: 1.83 GiB used: 81.1 MiB (4.3%) fs: overlay source: ERR-102
ID-2: /var/log size: 11.83 GiB used: 536 KiB (0.0%) fs: ext4
dev: /dev/sda3
Swap:
Alert:
No swap data was found.
Sensors:
System Temperatures:
cpu: 32.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes:
192 Uptime: 16m Memory: 3.65 GiB used: 938.3 MiB (25.1%)
Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.3.0 alt: 11 Packages:
apt:
2063 Shell: Bash v: 5.1.16 running-in: xfce4-terminal inxi: 3.3.13
 
CPU:
Info:
dual core model: Intel Celeron N4020 bits: 64 type: MCP
arch: Goldmont Plus rev: 8 cache: L1: 112 KiB L2: 4 MiB
Speed (MHz): avg: 1094 min/max: 800/2800 cores: 1: 1094 2: 1094
Not the fastest of CPU's if it were mine I would look to a medium weight or lightweight distribution
Audio:
Device-1:
Intel Celeron/Pentium Silver Processor High Definition Audio

this has been a problem device across most distributions, there are fixes for it but not easy for a newbie to do
 

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