Printer problem

captain-sensible

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Hi TC i'm not going to interfere with Wiz and others who know Mint to help you fix printer, but can add a little commentary here and there. I don't know if you have ever seen full list of options for apt but basically its in your output. Some commands you have to be careful with and some you can play with and should do no harm.

So either :
sudo apt version HPLIP
or sudo apt --version HPLIP


later on some other time if you download a .deb file for something then
apt deb filename.deb

should manually install the package
 


captain-sensible

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View attachment 6000View attachment 6001

Hi tango C slow internet my end is killing me. So had to re type. I won't interfere with Wiz directions to help you fix printer but can add a little commentary. Don't know if you have ever seen full list of apt optiops but thats what you basically have above.

Some commands you have to be careful with and others should just give you info. So
sudo version HPLIP
should just give you hplip version that is installed .it might be sudo --version HPLIP
 

captain-sensible

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So, TC, did you install the HPLIP GUI? It has a diagnosis tool that opens a terminal, runs a bunch of internal checks and returns errors or warnings that you can act on, such as missing software or drivers.

According to HPLIP the minimum version is 3.15.7 and the apt show hplip, above, shows 3.17.10 repack, which comes from the Ubuntu repos, which shouldn't be a problem. Sometimes a font pack will show up as an equivalent for a font that the office software or the printer are expecting to use. Sometime ago I went through an exercise to remove a bunch of fonts that were causing issues for my printer, also (HP Deskjet 3755). I had to do a Google search for the procedure to remove fonts, and don't remember off the top what that was. My printer is now generally fine.

If you don't have the GUI, I would recommend installing it. It handles the HP printers a little better than the Ubuntu based OSes do, natively.
maybe give TC the exact command to install GUI ?
 

70 Tango Charlie

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Good Morning Cap,
Here's the results of color.

Colors.png
 

70 Tango Charlie

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So, TC, did you install the HPLIP GUI? It has a diagnosis tool that opens a terminal, runs a bunch of internal checks and returns errors or warnings that you can act on, such as missing software or drivers.

According to HPLIP the minimum version is 3.15.7 and the apt show hplip, above, shows 3.17.10 repack, which comes from the Ubuntu repos, which shouldn't be a problem. Sometimes a font pack will show up as an equivalent for a font that the office software or the printer are expecting to use. Sometime ago I went through an exercise to remove a bunch of fonts that were causing issues for my printer, also (HP Deskjet 3755). I had to do a Google search for the procedure to remove fonts, and don't remember off the top what that was. My printer is now generally fine.

If you don't have the GUI, I would recommend installing it. It handles the HP printers a little better than the Ubuntu based OSes do, natively.
@jglen490
Good morning,
I did not have it installed but this morning I found it in the Software Manager so I installed it. Now I'll have to figure out how to use it. That's what a new day is for, I guess. LOL.
Thanks for the help.
Old Geezer TC
 

70 Tango Charlie

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sounds good advice :)

charlie, before i get to that video, can you run an exercise for me?

1. in terminal, type and enter

Code:
du -ah /var/cache/apt/archives
btw you could go as far as /var/cache/apt/arc and press tab once and it will complete.

you'll see a lot of output spool by, when it ends, let us know the figure at bottom left.

2. follow that up with

Code:
ls /var/cache/apt/archives/ | grep -i hplip
and let us know the output

cheers

wiz
@wizardfromoz
Here's both of what you requested above. Bottom left of first and second {full}. This is after I installed HPLIP GUI a few minutes ago.

Bottom Left.png


OG
 

70 Tango Charlie

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wizardfromoz

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charlie time to tease a little more information out of you :)

1. did you actually see v3.20.3 as a part of the updates you were installing, or do you understandably assume it was there?

2. do you have an icon on your desktop, maybe in panel or system tray, for HP?

3. do have Synaptic Package Manager available to you?

what i think has happened is this, more or less.

the HP stuff includes its own automatic updater. v3.20.3 is still hanging around HPs Developer Portal.

your output from apt-cache policy and apt show indicates you have

3.17.10+repack0-5

installed, and i have checked on a live tricia mate stick and it shows that 3.17etc was the version it installed with, there have been no updates since (through the mint repos)

if you can confirm on the above questions, we can go from there, and jg @jglen490 as a fellow HPer to you might say whether i am crazy.

cheers

wiz

BTW andy

So either :
sudo apt version HPLIP
or sudo apt --version HPLIP
no, apt-cache policy or apt show is the go, as i explained.

and also nope

later on some other time if you download a .deb file for something then
apt deb filename.deb

should manually install the package
sorry, 2 strikes :)

can't install debs using apt

gdebi can be used, or its GUI gdebi-gtk (from FM)

or else

Code:
sudo dpkg -i /path/to/name_of/package
cheers all
 

70 Tango Charlie

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charlie time to tease a little more information out of you :)

1. did you actually see v3.20.3 as a part of the updates you were installing, or do you understandably assume it was there?

2. do you have an icon on your desktop, maybe in panel or system tray, for HP?

3. do have Synaptic Package Manager available to you?

what i think has happened is this, more or less.

the HP stuff includes its own automatic updater. v3.20.3 is still hanging around HPs Developer Portal.

your output from apt-cache policy and apt show indicates you have

3.17.10+repack0-5

installed, and i have checked on a live tricia mate stick and it shows that 3.17etc was the version it installed with, there have been no updates since (through the mint repos)

if you can confirm on the above questions, we can go from there, and jg @jglen490 as a fellow HPer to you might say whether i am crazy.

cheers

wiz

BTW andy



no, apt-cache policy or apt show is the go, as i explained.

and also nope



sorry, 2 strikes :)

can't install debs using apt

gdebi can be used, or its GUI gdebi-gtk (from FM)

or else

Code:
sudo dpkg -i /path/to/name_of/package
cheers all

Wiz,
I have some answers to your teasesssssss!
1. Lots of assumptions on my part. I usually just update whatever they offer in the shield.
2. Yes, here's a screenie:
Screenshot at 2020-04-14 07-54-35.png

3. Yes. Synaptic Package Manager came with the distro.

Now I have some more information. I hooked up the HP printer to my experimental laptop to test how it would print. {Acer Aspire with Linux 19.3 Tricia installed} It printed the test sheet perfect.
Here's a screenie of the test sheet.

Printer.png


We're gaining on it.
OG
 

captain-sensible

Well-Known Member
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charlie time to tease a little more information out of you :)

1. did you actually see v3.20.3 as a part of the updates you were installing, or do you understandably assume it was there?

2. do you have an icon on your desktop, maybe in panel or system tray, for HP?

3. do have Synaptic Package Manager available to you?

what i think has happened is this, more or less.

the HP stuff includes its own automatic updater. v3.20.3 is still hanging around HPs Developer Portal.

your output from apt-cache policy and apt show indicates you have

3.17.10+repack0-5

installed, and i have checked on a live tricia mate stick and it shows that 3.17etc was the version it installed with, there have been no updates since (through the mint repos)

if you can confirm on the above questions, we can go from there, and jg @jglen490 as a fellow HPer to you might say whether i am crazy.

cheers

wiz

BTW andy



no, apt-cache policy or apt show is the go, as i explained.

and also nope



sorry, 2 strikes :)

can't install debs using apt

gdebi can be used, or its GUI gdebi-gtk (from FM)

or else

Code:
sudo dpkg -i /path/to/name_of/package
cheers all
yep gotta stick to slackware folks !
 

70 Tango Charlie

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captain-sensible

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all cd means is "change directory"
so from the context of a terminal its just where the terminal is "context" of where its working from .either it will do it or come back with a complaint . To verify where you are:

pwd

to get back to home :

cd ~
 

70 Tango Charlie

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all cd means is "change directory"
so from the context of a terminal its just where the terminal is "context" of where its working from .either it will do it or come back with a complaint . To verify where you are:

pwd

to get back to home :

cd ~
Terminal results:

Fonts.png


Had to delete the /op to get results {Maybe the diff between Slack and Mint?}
 

captain-sensible

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ok so it looks like inside openoffice there is one .ttf

opens__.ttf

on another day will try to see if its ok to put another .ttf in there are see if it can be used
 

70 Tango Charlie

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the last line shows you are located "context" wise in openoffice dir

now try :

$ cd ~

then
$ pwd

to conform where you are (both dont type $)
Here's a screenie:
PWD.png
 

captain-sensible

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ok so now you know to get back to "home" in context of terminal you can use
cd ~
it also shows me your normal user is labelled "cc"

so if you do:

cd /home/cc/Desktop

//then ls --color

it should show you contents of desktop
 


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