(SOLVED) HP Laptop cannot see ethernet connection

J

JohnJ

Active Member
Joined
Apr 3, 2024
Messages
158
Reaction score
63
Credits
1,365
Greetings all,
my HP Laptop works well with WiFi but it cannot see therefore connect to my Ethernet cable connection. When I click on my wireless connection/network settings to look for some sort of cable connection area the response is 'wired cable unplugged'. In the Network Connections tab under 'Ethernet' there is 'wired connection 1'. I have a security code for my modem and I am guessing that I need to do something in this area so Minty can see what's going on? Cheers
1722146462019.png
















ystem:
Kernel: 5.15.0-102-generic x86_64 bits: 64 compiler: gcc v: 11.4.0
Desktop: Cinnamon 6.0.4 tk: GTK 3.24.33 wm: muffin dm: LightDM
Distro: Linux Mint 21.3 Virginia base: Ubuntu 22.04 jammy
Machine:
Type: Laptop System: HP product: HP Pavilion Power Laptop 15-cb0xx
v: Type1ProductConfigId serial: <superuser required> Chassis: type: 10
serial: <superuser required>
Mobo: HP model: 836B v: 46.23 serial: <superuser required> UEFI: Insyde
v: F.14 date: 02/23/2018
Battery:
ID-1: BAT0 charge: 37.5 Wh (76.8%) condition: 48.8/48.8 Wh (100.0%)
volts: 16.4 min: 15.4 model: HP Primary serial: N/A status: N/A
Device-1: hidpp_battery_0 model: Logitech Wireless Mouse serial: <filter>
charge: 55% (should be ignored) status: Discharging
CPU:
Info: quad core model: Intel Core i7-7700HQ bits: 64 type: MT MCP
arch: Kaby Lake rev: 9 cache: L1: 256 KiB L2: 1024 KiB L3: 6 MiB
Speed (MHz): avg: 1000 min/max: 800/3800 cores: 1: 1000 2: 1000 3: 1000
4: 1000 5: 1000 6: 1000 7: 1000 8: 1000 bogomips: 44798
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3
Graphics:
Device-1: Intel HD Graphics 630 vendor: Hewlett-Packard driver: i915
v: kernel ports: active: eDP-1 empty: DP-1,HDMI-A-1 bus-ID: 00:02.0
chip-ID: 8086:591b
Device-2: NVIDIA GP107M [GeForce GTX 1050 Mobile] vendor: Hewlett-Packard
driver: nvidia v: 535.183.01 pcie: speed: 2.5 GT/s lanes: 8 ports:
active: none empty: HDMI-A-2 bus-ID: 01:00.0 chip-ID: 10de:1c8d
Device-3: Chicony HP Wide Vision FHD Camera type: USB driver: uvcvideo
bus-ID: 1-4:3 chip-ID: 04f2:b593
Display: x11 server: X.Org v: 1.21.1.4 driver: X:
loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa gpu: i915
display-ID: :0 screens: 1
Screen-1: 0 s-res: 1368x768 s-dpi: 96
Monitor-1: eDP-1 model: LG res: 1368x768 dpi: 101 diag: 395mm (15.5")
OpenGL: renderer: Mesa Intel HD Graphics 630 (KBL GT2)
v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes
Audio:
Device-1: Intel CM238 HD Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a171
Device-2: NVIDIA GP107GL High Definition Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel pcie: speed: 2.5 GT/s lanes: 8
bus-ID: 01:00.1 chip-ID: 10de:0fb9
Sound Server-1: ALSA v: k5.15.0-102-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
Device-1: Intel Wireless 7265 driver: iwlwifi v: kernel pcie:
speed: 2.5 GT/s lanes: 1 bus-ID: 04:00.0 chip-ID: 8086:095a
IF: wlo1 state: up mac: <filter>
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Hewlett-Packard driver: r8169 v: kernel pcie: speed: 2.5 GT/s
lanes: 1 port: 3000 bus-ID: 05:00.0 chip-ID: 10ec:8168
IF: eno1 state: down mac: <filter>
Bluetooth:
Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8
bus-ID: 1-7:4 chip-ID: 8087:0a2a
Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
bt-v: 2.1 lmp-v: 4.2 sub-v: 1100
Drives:
Local Storage: total: 2.27 TiB used: 58.47 GiB (2.5%)
ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 500GB
size: 465.76 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> temp: 36.9 C
ID-2: /dev/sda vendor: Seagate model: ST2000LM007-1R8174 size: 1.82 TiB
speed: 6.0 Gb/s serial: <filter>
Partition:
ID-1: / size: 191.28 GiB used: 22.7 GiB (11.9%) fs: ext4
dev: /dev/nvme0n1p2
ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat
dev: /dev/nvme0n1p1
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2
file: /swapfile
Sensors:
System Temperatures: cpu: 42.0 C pch: 40.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 296 Uptime: 30m Memory: 15.5 GiB used: 2.36 GiB (15.3%)
Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12
Packages: 2344 apt: 2329 flatpak: 15 Shell: Bash v: 5.1.16
running-in: gnome-terminal inxi: 3.3.13
 


OK silly Sunday question,
have you opened the network manager [icon on the bottom right of the mint screen] and checked for wired connection switched on?
 
Brickwizard said:
OK silly Sunday question,
have you opened the network manager [icon on the bottom right of the mint screen] and checked for wired connection switched on?
Click to expand...
Yes. The top image above is from the network manager. Have also done the usual - checked the cable, Rebooted with WiFi active and ethernet cable connected, rebooted after disabling wiFi and with ethernet cable connected. So far, no good on all counts. Able to quickly get WiFi up and running but Minty cannot see the ethernet cable.
 
When you connect via WI-FI log-in to your modem and see if it has 802.1x option and whether it's enabled.
To log-in to your modem enter it's IP into address bar in web browser.

To learn the IP while on WI-FI run command ip route and look under "default" line.
 
CaffeineAddict said:
When you connect via WI-FI log-in to your modem and see if it has 802.1x option and whether it's enabled.
To log-in to your modem enter it's IP into address bar in web browser.

To learn the IP while on WI-FI run command ip route and look under "default" line.
Click to expand...
OK. Logged into my modem but cannot see 802.1x option. There is a 802.1x Security option in the Network Manager but only access to the modem via the web requires a username and password so not here. The ethernet (and access to the WiFi) do require a password so I think that I need to insert this password somewhere.

1722151949763.png
 
JohnJ said:
The ethernet (and access to the WiFi) do require a password so I think that I need to insert this password somewhere.
Click to expand...
WI-FI needs WI-FI password but LAN should not require it, and since there is no 802.1x option in modem then this tab in Network Manager is IMO not needed (should stay disabled).

I suggest you set Link-negotiation from your initial screenshot to "Auto".
Try also other LAN ports on modem, but this might reset your config in Network Manager.
 
CaffeineAddict said:
WI-FI needs WI-FI password but LAN should not require it, and since there is no 802.1x option in modem then this tab in Network Manager is IMO not needed (should stay disabled).

I suggest you set Link-negotiation from your initial screenshot to "Auto".
Try also other LAN ports on modem, but this might reset your config in Network Manager.
Click to expand...
OK Set to Auto but no result.
Oh well, will need to think further or just stick to WiFi. Thanks for your suggestions
 
JohnJ said:
will need to think further or just stick to WiFi.
Click to expand...
I think of 2 more possible causes:
1. LAN card is disabled in BIOS or
2. LAN port is disabled in modem or it requires some additional config.

For point one enter BIOS and make sure LAN is enabled there, and for 2, log-in to router and verify LAN settings, if unsure share some screenshots from modem LAN options.
 
1]try hot swap [whilst still power on remove Ethernet cable count 10 then reinstall cable].
2 check cable for damage [signs of being over twisted, stretched, bent too tight] [if its a cheap CCA [copper coated aluminium core] they are easily damaged if often rolled/unrolled., If defective replace with Minimum cat 5E all copper core
3] if above doesn't work try
sudo modprobe -r r8169 && sudo modprobe r8169 && sudo systemctl restart network-manager.service
 
CaffeineAddict said:
I think of 2 more possible causes:
1. LAN card is disabled in BIOS or
2. LAN port is disabled in modem or it requires some additional config.

For point one enter BIOS and make sure LAN is enabled there, and for 2, log-in to router and verify LAN settings, if unsure share some screenshots from modem LAN options.
Click to expand...
The modem is slaved to both my PC and laptop. Ethernet works ok on my PC and it also worked OK on my laptop 6 months ago when I still had Windows installed, so I reckon that the fault is with my Mint installed laptop. Will keep looking. Thanks Caffeine. Cheers
 
Brickwizard said:
1]try hot swap [whilst still power on remove Ethernet cable count 10 then reinstall cable].
2 check cable for damage [signs of being over twisted, stretched, bent too tight] [if its a cheap CCA [copper coated aluminium core] they are easily damaged if often rolled/unrolled., If defective replace with Minimum cat 5E all cooper core
3] if above doesn't work try
sudo modprobe -r r8169 && sudo modprobe r8169 && sudo systemctl restart network-manager.service
Click to expand...
Thanks Brick. Will do. Cheers
 
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Hewlett-Packard driver: r8169 v: kernel pcie: speed: 2.5 GT/s
lanes: 1 port: 3000 bus-ID: 05:00.0 chip-ID: 10ec:8168
IF: eno1 state: down mac: <filter>

Notice the "eno1 state: down" - try the following
ip link set eno1 up
Click to expand...
does it work?
 
GatorsFan said:
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Hewlett-Packard driver: r8169 v: kernel pcie: speed: 2.5 GT/s
lanes: 1 port: 3000 bus-ID: 05:00.0 chip-ID: 10ec:8168
IF: eno1 state: down mac: <filter>

Notice the "eno1 state: down" - try the following

does it work?
Click to expand...
Thanks Gator. Tried that but...

RTNETLINK answers: Operation not permitted
 
What is the output of ...
nmcli con show

and

ethtool eno1
 
dos2unix said:
What is the output of ...
nmcli con show

and

ethtool eno1
Click to expand...
Have copied and pasted as per below. Cheers

johnj@johnj-HP-Pavilion-Power-Laptop-15-cb0xx:~$ nmcli con show
NAME UUID TYPE DEVICE
TP-Link_0ECE_5G ae496ef7-abdb-4cee-8d92-70f31a96c42b wifi wlo1
Auto TP-Link_0ECE e865dbd7-3d1f-43c0-95d6-83175f1ff014 wifi --
Wired connection 1 ee82f553-44f3-370b-91b0-3b71cf02869e ethernet --
johnj@johnj-HP-Pavilion-Power-Laptop-15-cb0xx:~$ ethtool eno1
Settings for eno1:
Supported ports: [ TP MII ]
Supported link modes: 10baseT/Half 10baseT/Full
100baseT/Half 100baseT/Full
1000baseT/Full
Supported pause frame use: Symmetric Receive-only
Supports auto-negotiation: Yes
Supported FEC modes: Not reported
Advertised link modes: 10baseT/Half 10baseT/Full
100baseT/Half 100baseT/Full
1000baseT/Full
Advertised pause frame use: Symmetric Receive-only
Advertised auto-negotiation: Yes
Advertised FEC modes: Not reported
Speed: Unknown!
Duplex: Unknown! (255)
Auto-negotiation: on
master-slave cfg: preferred slave
master-slave status: unknown
Port: Twisted Pair
PHYAD: 0
Transceiver: external
MDI-X: Unknown
netlink error: Operation not permitted
Link detected: no
johnj@johnj-HP-Pavilion-Power-Laptop-15-cb0xx:~$
 
CaffeineAddict said:
Try bringing interface up as super user:

Bash: 
sudo ip link set eno1 up
Click to expand...
Thanks for persisting with this. Didn't seem to do anything.

johnj@johnj-HP-Pavilion-Power-Laptop-15-cb0xx:~$ sudo ip link set eno1 up
[sudo] password for johnj:
johnj@johnj-HP-Pavilion-Power-Laptop-15-cb0xx:~$
 
JohnJ said:
Thanks for persisting with this. Didn't seem to do anything.

johnj@johnj-HP-Pavilion-Power-Laptop-15-cb0xx:~$ sudo ip link set eno1 up
[sudo] password for johnj:
johnj@johnj-HP-Pavilion-Power-Laptop-15-cb0xx:~$
Click to expand...
According to your output it reports no errors so the command completed successfully unlike without sudo

Please post output of ip link
 
JohnJ said:
Have copied and pasted as per below. Cheers

johnj@johnj-HP-Pavilion-Power-Laptop-15-cb0xx:~$ nmcli con show
<snip>
Link detected: no
johnj@johnj-HP-Pavilion-Power-Laptop-15-cb0xx:~$
Click to expand...
If the link is not detected, it cannot be set to "up". The error message mentioned in post #1, "wired cable unplugged", tries to explain the reason the ethernet is not detected.

I would also have tried to set the link up, as @CaffeineAddict (in post #16) and @GatorsFan (in post #12) suggested, but I would have had little to no faith in any success.

The evidence that it worked is mentioned in post #10:
it also worked OK on my laptop 6 months ago when I still had Windows installed
Click to expand...

One way of testing the hardware is to reload MS and see if works. A laborious business.
Linux at the moment is saying there's an intractable problem.

If it's a "wire cable unplugged" issue, but the ethernet cable is attached, then there may be a cable problem, or a problem with the connectors in the ethernet cable ends, or a problem in the laptop socket itself. The latter suggestion being the most unfortunate if it is the case. There's the socket in the router too to consider.
 
Last edited:
this may sound silly, if its a laptop, Has it gone into hard block [flight mode] this does sometimes happen when installing the Os.
 
You must log in or register to reply here.

Members online

Total: 571 (members: 1, guests: 570)

Latest posts

Top