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Trouble Shooting LaCie Rugged USB-C External Hard Drive on LINUX **Help

davidd

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I just purchased a LaCie Rugged USB-C External Hard Drive and when I plug it into my lap top the device is not appearing on my desktop on their technical support website they only list Windows and Macintosh OS. Have I purchased a hard drive that is not compatible with linux? if not what can I do to configure this hard drive because their is no technical support for linux.

This is the model

LaCie Rugged USB-C 1TB
NL69S7P0

The OS doesnt seem to be recognizing the device.
 
Last edited:


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davidd

davidd

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I think I may have identified it by running dmesg -w however I am only a basic beginner at linux. This is what the output was look at what I put in bold from the output. If this is my external hard drive what do I do next? Thanks a lot.

2.553153] usb 1-1: New USB device found, idVendor=13fe, idProduct=6300, bcdDevice= 1.00
[ 2.553162] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 2.553165] usb 1-1: Product: USB DISK 3.0
[ 2.553167] usb 1-1: Manufacturer:
[ 2.553169] usb 1-1: SerialNumber: 07001BCF18F30027
[ 2.679110] usb 1-2: new full-speed USB device number 3 using xhci_hcd
[ 2.830437] usb 1-2: New USB device found, idVendor=1ea7, idProduct=0066, bcdDevice= 2.00
[ 2.830461] usb 1-2: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[ 2.830469] usb 1-2: Product: 2.4G Keyboard & Mouse
[ 2.958991] usb 1-4: new full-speed USB device number 4 using xhci_hcd
[ 3.108500] usb 1-4: New USB device found, idVendor=13d3, idProduct=3529, bcdDevice= 1.10
[ 3.108520] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 3.108528] usb 1-4: Product: Bluetooth Radio
[ 3.108533] usb 1-4: Manufacturer: Realtek
[ 3.108538] usb 1-4: SerialNumber: 00e04c000001
[ 3.239101] usb 1-5: new high-speed USB device number 5 using xhci_hcd
[ 3.414497] usb 1-5: New USB device found, idVendor=0408, idProduct=3046, bcdDevice= 0.03
[ 3.414517] usb 1-5: New USB device strings: Mfr=3, Product=1, SerialNumber=2
[ 3.414524] usb 1-5: Product: USB2.0 VGA UVC WebCam
[ 3.414530] usb 1-5: Manufacturer: Quanta
[ 3.414535] usb 1-5: SerialNumber: 0x0001
[ 3.435810] usb-storage 1-1:1.0: USB Mass Storage device detected
[ 3.438518] scsi host1: usb-storage 1-1:1.0
[ 3.438952] usbcore: registered new interface driver usb-storage
 
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davidd

davidd

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This is also the output of dmesg grep -i USB

3.563662] usbcore: registered new interface driver usbhid
[ 3.563665] usbhid: USB HID core driver
[ 4.459476] scsi 1:0:0:0: Direct-Access USB DISK 3.0 PMAP PQ: 0 ANSI: 6
[ 6.113164] usb 1-5: Found UVC 1.00 device USB2.0 VGA UVC WebCam (0408:3046)
[ 6.134046] input: USB2.0 VGA UVC WebCam: USB2.0 V as /devices/pci0000:00/0000:00:15.0/usb1/1-5/1-5:1.0/input/input18
[ 6.147515] usbcore: registered new interface driver uvcvideo
[ 6.368581] usbcore: registered new interface driver btusb
[ 6532.972610] usb 1-1: USB disconnect, device number 2
[ 6547.543120] usb 1-1: new high-speed USB device number 6 using xhci_hcd
[ 6548.572716] usb 1-1: New USB device found, idVendor=13fe, idProduct=6300, bcdDevice= 1.00
[ 6548.572731] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 6548.572736] usb 1-1: Product: USB DISK 3.0
[ 6548.572739] usb 1-1: Manufacturer:
[ 6548.572743] usb 1-1: SerialNumber: 07001BCF18F30027
[ 6548.573968] usb-storage 1-1:1.0: USB Mass Storage device detected
[ 6548.574183] scsi host1: usb-storage 1-1:1.0
[ 6549.575792] scsi 1:0:0:0: Direct-Access USB DISK 3.0 PMAP PQ: 0 ANSI: 6
[ 7697.262641] usb 1-1: USB disconnect, device number 6
 

osprey

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If it's showing as a usb device you can run:
Code:
lsusb
to identify it by name hopefully.
 
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davidd

davidd

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I dont think its there.

[email protected]:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 0408:3046 Quanta Computer, Inc. USB2.0 VGA UVC WebCam
Bus 001 Device 004: ID 13d3:3529 IMC Networks Bluetooth Radio
Bus 001 Device 003: ID 1ea7:0066 SHARKOON Technologies GmbH [Mediatrack Edge Mini Keyboard]
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 

osprey

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What does lsblk output say when the device is plugged in, and when it's unplugged?
 

bob466

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I've never used this brand but all should just plug in and play...unlike windwoes which is plug in and pray.
m0103.gif
 

wizardfromoz

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My tech wizard friend figured it out.

David are you able to share with us what he did, so that all may benefit from it?

Cheers

Wizard
 

MikeWalsh

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USB storage devices should simply plug-in & work under Linux. Or at least they should show up in the system, to the extent that you can then use the standard system diagnostic tools to figure out what's going on with them.

I've never yet come across an external USB HDD/SSD that isn't detected immediately, but I guess there's a first time for everything. Perhaps I haven't run into this problem because I've always stuck with recognised industry brand-names.....

According to the Wikipedia article, LaCie have always concentrated on making above-average external computer peripherals:-


During their history, they've been bought-out several times.....the most recent being by Seagate in 2014. It's probably fair to say that currently they're using Seagate internal drives within their 'avant-garde'-design casings. Which makes it all the stranger that this particular drive is giving "issues".

My own Seagate drives have never failed to be recognised.

(*shrug*)


Mike. ;)
 
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bob466

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All I can say is...I wish all USB cables were universal...my Samsung portable 1TB SSD is...USB-A to USB-C...my 4 Western Digital portable HDDs are...USB-A to USB micro B.
t1822.gif


The problem is...if my Samsung cable fails...I have to but another one as their not interchangeable.
t1939.gif
 
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